Welcome to Tee Times Golf Holidays.
The website madeirapackage.net is owned and operated by Tee Times LDA, a fully bonded company registered under VAT number 506 629 473. We have been operating since 1993, with a registered office at Av. da Marina 66, 8125-507 Quarteira.
Tee Times Golf Holidays is an Official Travel Agent certified by the Portugal Tourism Board through the Algarve Association Bureau under license number 2474.
We are also members of the International Association of Golf Tour Operators, which means we adhere to a strict, responsible, and professional code of conduct.
Please read these terms and conditions carefully, as they apply to your booking.
You can make a booking for golf courses, accommodation, transfers, car rental, or club hire in Portugal or Spain 24/7 at www.madeirapackage.net, or call our golf experts on +351 289 300 680 (available daily from 08:30 to 19:00). All bookings are subject to availability.
By booking, you accept these terms on behalf of all group members and agree to the terms of the relevant suppliers. You are responsible for full group payment. Failure to pay on time may lead to cancellation and administrative charges.
Please check that all names, dates, and timings are correct upon receipt of your documents. Report any discrepancies within 72 hours. Changes requested after this period may incur amendment fees.
Tee Times Golf Holidays offers a Best Price Guarantee. If you find a lower price under the same conditions, we will refund the difference.
All prices are in Euros. A refundable deposit is required upon confirmation.
Balance payments are due 60 and 30 days before arrival. Group bookings may have adjusted deadlines.
Failure to pay on time may result in cancellation, and the deposit may be retained. Full payment is required if booking within 30 days of arrival. Immediate payment may also be requested for green fee bookings.
We reserve the right to amend services and pricing without notice. You will always be informed of the current price before confirming a booking.
Payments can be made online through our secure platform using credit or debit cards. For extra security you may have to activate online payments with your bank and a validation code will be sent to your mobile to confirm each transaction.
We do not hold details nor at any time do we see them. This gives you complete confidence that you are purchasing from a totally secure website.
By entering your payment details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by its owner. There are no surcharges for using debit or credit cards.
Bank transfers are also accepted, please refer to file/booking number and send us a copy by email when you issue it.
We do our best to ensure the accuracy and update of the information and prices on our website, in our email, newsletters and quotes. Unfortunately changes and errors occasionally occur. We will therefore confirm the details and price of your chosen golf break at the time of booking.
We rely upon the descriptions provided to us by the suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as golf course maintenance, bad weather and some facilities or activities may not be available all year round. When our suppliers advise us about significant changes to descriptions or facilities, we will inform you as soon as possible.
If you have a problem during your holiday, please inform immediately the concerned supplier (hotel, golf course, transfer company, car rental company or club rental company) who will endeavour to put things right.
If your complaint is not resolved locally, please contact Tee Times Golf Holidays by emailing reception@teetimes.pt or phone +351 289 300 680 and allow us to assist on your behalf. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights.
Based on our experience it is better and more efficient to resolve problems that arise during your holiday promptly so that you can continue to enjoy your holiday. If your complaint is not resolved locally, please send us an email within 14 days of your return home.
Should you feel your complaint has not been handled correctly, you can contact the following entities that are available to help with the resolution of any complaints or disputes and to provide information regarding consumer laws and rights. For the Algarve region please visit https://consumoalgarve.pt/index.php/en/ and for any other region in Portugal please go to Complaint Book at https://www.livroreclamacoes.pt/inicio.
For any region in Portugal or Spain please go to the European Commission Online dispute on http://ec.europa.eu/consumers/odr. Please note this will not determine how your complaint should be resolved.
If you wish to change or cancel your booking you must notify us in writing by email.
Amendments are subject to availability of the suppliers, we will do our best to accomplish your request but it may not always be possible to fulfil it. If there are costs involved these will be charged to you. Where there are free places involved, e.g. 1 free in 8, there are times when a reduction in numbers will not mean a reduction in overall holiday price.
No alteration fees will be applied if there are no costs involved.
Cancellations & No-Shows often incur costs with the suppliers and these costs will be charged to you, please be aware that these costs will increase the closer to arrival date the cancellation is made. Additionally an administration fee of 30 Euros per person will be retained by us.
It is very unlikely that we will have to make any changes or even cancel your travel arrangement, but occasionally, we may have to and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements from us, if available (we will try to offer you an alternative of equivalent or higher standard for which you will not be asked to pay more than the original price. We will refund any price difference if the alternative is of a lower value than the original one).
Last but not the least, please bear in mind that if you need to cancel or amend a booking, we will do everything we can to help you minimize costs. We are known by our flexibility and pride ourselves on our customer service.
Golf Courses reserve the right to alter confirmed tee times. If for any reason your tee time should not be available, we will offer you the nearest possible alternative. Tee times are based on playing in four-balls, please be aware that you may be paired up with other golfers.
We recommend being ready to tee off 30 minutes prior to your confirmed tee time. It is the player's responsibility to be on time for their respective tee time, as lateness can result in refusal by the courses to play, this decision is at the discretion of the golf course management and can create a non-refundable situation considered as a No Show plus a 20 Euros administration charge.
Please check before you travel that your group is aware of appropriate golfing attire. Proper clothing and footwear should be worn at the golf course and Clubhouse, such as polo collared shirts, trousers or tailored shorts, golf shoes etc. No denim jeans, swimwear or t-shirts are accepted.
We will not accept any responsibility in any ruling by the golf course if a member of your group is unable to play due to inappropriate attire.
It is important that you behave responsibly and with consideration for others during your holiday. When booking with us you accept responsibility for any damage or loss caused by you or any member of your group.
We reserve the right in our absolute discretion to terminate your holiday if your behaviour is, in our opinion or that of suppliers, likely to cause distress, damage, annoyance or danger to any third party, or their property. If you are prevented from travelling or asked to leave the hotel/golf course due to the opinion of a person in authority because you appear for whatever reason unfit to travel, we have no further responsibility for your journey or your holiday.
We will impose full cancellation charges and will not give any refunds. We will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.
We frequently check the golf courses' conditions and constantly update information about their maintenance on the website. But their actual playing condition may vary from time to time.
Course maintenance such as greens aerification, sand topdressing and drainage improvements etc happen from time to time and often are scheduled with short notice, depending on weather, which means that we are not always made aware of when this will occur.
Events such as these are out of our control and we cannot be held responsible for the condition of the course during your break.
If in the event of bad weather you are unable to play due to golf course closure, we will try to accommodate an alternative tee time as best as possible or try to obtain a "rain voucher" to be used on a future booking with us.
Each golf course has its own weather policy and all decisions regarding partial refunds or green fee vouchers are at the discretion of the supplier.
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans may occur when a course is wet.
In most cases the handicap certificate is not a requirement. The most important factors in golf these days are etiquette and pace of play. However, some courses do request Federation Cards, which we normally make a notification on these ones.
The appropriate golfing etiquette and knowledge of golfing rules is expected by all members of your group. Each golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge.
Tee Times Golf Holidays has a Civil Liability insurance by Allianz that protects its customers for: reimbursement of patrimonial / non-patrimonial damages caused to clients by actions or omissions of the company; Medical assistance during the trip; Repatriation and assistance of customers when for reasons not attributable to them, the customer cannot finish the organized trip.
To benefit from this protection it is mandatory to book 2 of the following services: accommodation, land transportation and golf rounds.
However, we recommend you take the appropriate insurances for your holiday that should cover for: cancellation, personal injury, third party cover, death, theft, accidents, illness, baggage loss, fines, legal costs, flight cancellations or any other factor based outside the inclusive holiday arrangements with the company.
It is your responsibility to ensure that the insurance coverage you purchase is adequate for your particular needs. We accept no responsibility or liability for loss due to insufficient insurance acquired for your holiday.
Extraordinary and Force Majeure circumstances would be a situation beyond the control of either party and the consequences of which could not have been avoided even if all reasonable measures had been taken.
This may cover such eventualities as: warfare, riot, civil strife, terrorism, natural or nuclear disaster, fire, epidemics and pandemics, industrial dispute, airspace closure or natural disasters which make it impossible to travel safely to the destination.
We will be unable to accept responsibility if we have to change your booking, or if we cannot provide services as booked, or if you suffer any loss, as a result of Extraordinary Circumstances.
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy (here).
All your payments are protected in the following ways:
Tee Times Golf Holidays does not provide flight booking reservations, therefore is not connected to the ATOL scheme or any similar institution. However, our customers will be protected by an insurance of Civil Liability with a Guaranteed Amount of 75,000.00 €.
Furthermore, we are a Member of the Portugal Tourism Board, under the registration number 2474. This entity is the national tourist authority, responsible for the promotion, valuation and sustainability of the tourist activity, which only Official Travel Agencies can register. As registered members we have access to a Travel and Tourism Guarantee Fund that protects our customers in case we suffer a liquidation or do not accomplish the services confirmed.
We have taken all reasonable steps to ensure that proper arrangements have been made for the holidays offered by us and accept full responsibility for the quality of your holiday as confirmed to you.
Tee Times Golf Holidays accepts responsibility for the acts or omissions of its employees, whilst acting within the scope of or in the course of their employment.
We shall not be liable for suppliers (golf courses, accommodation, transfers, car rental or club hire) acts or omissions but we will do our utmost to protect your rights in case the confirmed services are not being delivered.
In the event that you or a member of your party suffers illness, injury or death as a result of any negligence on the part of our staff, we accept full responsibility.
We will not be liable where this was caused by the act(s) and/or omission(s) of the person(s) affected or by their own negligence, or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.
All holiday arrangements are subject to the terms, conditions and liability limitations of the relevant suppliers (golf courses, accommodation, transfers, car rental or club hire).
It is your responsibility to ensure you meet the specific passport, visa and health requirements of the countries you visit, and those that you transit. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
Most European countries enjoy a good level of medical service. We recommend that you insure yourself properly. We suggest that you obtain the European Health Insurance Card, a free card that gives you access to medically necessary healthcare under the same conditions and at the same cost (free in some countries) as people insured in that country. Get it here.
